Terms of Service
1. Agreement
By accessing this site, submitting an enquiry, paying a deposit, or otherwise engaging our team in connection with the offer described here, you agree to these Terms of Service. If you do not agree, please do not use our services.
2. Who may use the service
You represent that you are at least 18 years old and have authority to enter binding agreements on behalf of yourself or the business you represent.
3. What we provide
Spot On Websites provides custom website design and development for businesses. Unless we agree otherwise in writing, our $997 Custom Build package is described on our offer pages and typically includes a custom-built site tailored to your business, professional stock imagery as described, copywriting support as described, and conversion-focused elements (such as contact forms and click-to-call) as applicable to your build.
Unlimited pages means we build the pages that reasonably complete your site for your business model (for example, core pages, service pages, and location pages where relevant), not an unlimited number of unrelated microsites or ongoing unlimited new pages after handover unless separately agreed.
4. Payment schedule
Unless we agree otherwise in writing, standard payment stages are:
- $100 deposit to secure your build and begin work.
- $600 due on or after the reveal call, only if you approve the website and choose to proceed.
- $299 due on final handover when the site is ready to go live and you are satisfied, as described on our offer pages.
Amounts are in Australian dollars unless stated otherwise. Optional add-ons (for example, Google Business Profile optimisation, citation or visibility packages) are charged separately as shown at checkout or in your agreement.
Payments are processed by Stripe. You agree to Stripe’s terms and privacy policy in addition to ours when you pay through their checkout.
5. Reveal call and deposit refund
After your deposit, you will be invited to book a reveal call (we typically require at least a few days’ notice so we can present a meaningful build). On that call we walk you through the website. If you are not satisfied with what we present and do not wish to proceed, we will refund your $100 deposit in line with the refund commitment stated on our offer pages, subject to you having engaged in good faith (for example, attending the scheduled call or rescheduling reasonably).
Once you approve the site and pay the $600 instalment, that payment is not refundable as work has progressed on that basis. The $299 balance is due in connection with go-live as described in our materials.
6. Your responsibilities
- Provide accurate information about your business, services, and contact details.
- Respond to reasonable requests for approvals, feedback, and assets within a timely manner (we may suggest timeframes such as 48 hours where relevant).
- Use the site lawfully and not request unlawful, misleading, or infringing content.
- Maintain your own backups and hosting arrangements after handover unless we have an ongoing care agreement.
7. Intellectual property
After you have paid all agreed fees for the build, we assign ownership of the custom website deliverables to you as agreed in our project communications, subject to third-party licences (for example, stock image licences, fonts, or plugins) which may have their own terms.
We may ask to showcase non-confidential work in our portfolio unless you opt out in writing.
8. Third-party services
Your site may rely on hosting, domains, email, analytics, or plugins you control or that we help configure. You are responsible for fees and compliance for those services. We are not responsible for outages or policy changes by third-party platforms.
9. Consumer guarantees
Nothing in these terms limits any rights you have under the Australian Consumer Law (ACL) or other non-excludable laws. Where liability can be limited under the ACL, our liability is limited to resupplying the services or paying the cost of resupply, at our option.
10. Limitation of liability
To the maximum extent permitted by law, we are not liable for indirect, consequential, or punitive damages, or for loss of profits, revenue, or data arising from your use of our services. Our total liability for any claim relating to a single project is generally limited to the fees you have paid us for that project, except where the ACL or other law says otherwise.
11. Delays and force majeure
We are not liable for delays caused by events outside our reasonable control (including supplier failures, natural disasters, or widespread service outages).
12. Termination
We may suspend or stop work if you breach these terms, fail to pay amounts when due (after notice where appropriate), or behave abusively toward our team. You may stop before further instalments by not approving the next stage, subject to amounts already earned or non-refundable components as stated above.
13. Changes to these terms
We may update these terms from time to time. The version on this page applies to new engagements. Material changes to an in-flight project will be communicated reasonably.
14. Governing law
These terms are governed by the laws of Australia. You and we submit to the non-exclusive jurisdiction of Australian courts.
15. Contact
Questions about these terms: hello@spotonwebsites.com.au or via spotonwebsites.com.au.
Privacy matters: see our Privacy Policy.