Privacy Policy
This Privacy Policy explains how Spot On Websites (we, us, our) collects, uses, stores, and discloses personal information when you use our landing pages, forms, payment flow, booking tools, and related services. We are committed to handling personal information responsibly and in line with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs), where they apply.
1. Who we are
Spot On Websites provides website design and development services for Australian businesses. When you submit an enquiry, pay a deposit, or book a call through our funnels, we process personal information to deliver those services and communicate with you.
2. What personal information we collect
Depending on how you interact with us, we may collect:
- Identity and contact details: name, email address, phone number.
- Business details: business name, industry or niche, service area, and other information you choose to provide so we can scope your website.
- Payment-related data: when you pay a deposit or add-on through our checkout, payments are processed by Stripe. We do not store your full card number on our servers. Stripe may provide us with limited payment metadata (for example, payment status, amount, and transaction identifiers) as required to fulfil the transaction.
- Technical and usage data: IP address, browser type, general device information, pages viewed, and similar data collected through cookies, pixels, or analytics tools described below.
- Communications: records of emails, SMS, or in-app messages sent through our CRM or related systems when you correspond with us.
3. How we collect information
- Directly from you when you complete forms, pay online, email us, or speak with our team.
- Automatically when you use our website (for example, analytics and advertising tags).
- From service providers such as Stripe, our CRM (including LeadConnector / Go High Level where used), and scheduling or hosting platforms, where they pass information to us as part of providing the service.
4. Why we use your information
We use personal information to:
- Respond to enquiries and assess whether our offer is a fit for your business.
- Process deposits and optional add-ons (such as Google Business Profile optimisation or citation services where offered), and manage instalments as described on our offer pages.
- Deliver the website build, book reveal calls, and send service-related updates.
- Operate, secure, and improve our website, checkout, and internal processes.
- Measure advertising performance and remarketing, where you have not opted out and the platform allows it.
- Comply with legal obligations, resolve disputes, and enforce our agreements.
Where we send you marketing that is not solely transactional, we will do so in line with applicable law (including the Spam Act 2003 (Cth) where relevant) and you may opt out using the unsubscribe link or by contacting us.
5. Disclosure to third parties
We may share personal information with:
- Stripe (and its affiliates where required) for payment processing, fraud prevention, and compliance.
- CRM and automation providers (such as LeadConnector / Go High Level) to store leads, trigger follow-up, and manage your project.
- Scheduling and communication tools (for example, embedded booking widgets) so you can book reveal calls.
- Analytics and advertising partners, including Meta (Facebook) and Microsoft Clarity, subject to their terms and your browser or platform settings.
- Hosting, email, and IT providers that help us run our website and business systems.
- Professional advisers (lawyers, accountants) where required.
- Authorities when required or permitted by law.
Some of these providers may store or process data outside Australia (for example, in the United States). Where we disclose personal information overseas, we take reasonable steps to ensure the recipient handles it in accordance with the APPs, where required by law.
6. Cookies and similar technologies
We use cookies, pixels, and similar technologies to remember preferences, measure traffic, and support advertising. You can control cookies through your browser settings. Blocking some cookies may limit certain features (for example, form or checkout behaviour).
7. Security
We use administrative, technical, and organisational measures appropriate to the sensitivity of the information we hold. No method of transmission over the internet is completely secure; we encourage you to use strong passwords and protect your devices.
8. Retention
We retain personal information only as long as needed for the purposes above, including legal, accounting, or reporting requirements, and then securely delete or de-identify it where appropriate.
9. Access, correction, and complaints
You may request access to or correction of personal information we hold about you. If you believe we have breached the APPs, you may complain to us first using the contact details below. You may also lodge a complaint with the Office of the Australian Information Commissioner (OAIC) at oaic.gov.au.
10. Not directed at children
Our services are aimed at businesses and adults. We do not knowingly collect personal information from children under 16 without parental consent.
11. Changes
We may update this Privacy Policy from time to time. The latest version will be posted on this page with an updated date.
12. Contact
For privacy questions or requests, contact us at privacy@spotonwebsites.com.au or via the contact details published on spotonwebsites.com.au.